Practice Charter

This medical practice aims to provide a high quality service where, as a patient you:

• · Are treated courteously at all times
• · Are given an appointment on the day of request if your need is urgent;
• · Can expect to be offered an appointment within 48 hrs of request;
• · Are seen within 30 minutes of your appointment or given an explanation about the delay;
• · Can speak to a receptionist in confidence;
• · Have your medical information held at the surgery treated in confidence;
• · Are given a full explanation about your treatment

As a patient of this practice we ask that you help us give you a quality service by:

• · Treating staff politely at all times;
• · Only asking for an urgent appointment if medically necessary;
• · Arriving on time for your appointment;
• · Cancelling your appointment in good time if you are unable to attend;
• · Whenever possible, ring before 10.30 am if you think a home visit may be necessary;
• · Letting the practice know if you are pleased with our services or have suggestions as to how to improve it;
• · Talking to your doctor, or the practice manager, if you are unhappy with your medical care;
• · Using the repeat prescription tear-off slips or on-line service when you require a repeat of the drugs whenever possible giving 48 hours notice;
• · Telephoning about results, or letters from hospitals, between 8 am and 12 pm