This medical practice aims to provide a high quality service where, as a patient you:

· Are treated courteously at all times

· Are given an appointment on the day of request if your need is urgent;

· Can expect to be offered an appointment within 48 hrs of request;

· Are seen within 30 minutes of your appointment or given an explanation about the delay;

· Can speak to a receptionist in confidence;

· Have your medical information held at the surgery treated in confidence;

· Are given a full explanation about your treatment

As a patient of this practice we ask that you help us give you a quality service by:

· Treating staff politely at all times;

· Only asking for an urgent appointment if medically necessary;

· Arriving on time for your appointment;

· Cancelling your appointment in good time if you are unable to attend;

· Whenever possible, ring before 10.30 am if you think a home visit may be necessary;

· Letting the practice know if you are pleased with our services or have suggestions as to how to improve it;

· Talking to your doctor, or the practice manager, if you are unhappy with your medical care;

· Using the repeat prescription tear-off slips or on-line service when you require a repeat of the drugs whenever possible giving 48 hours notice;

· Telephoning about results, or letters from hospitals, between 8 am and 12 pm whenever possible.