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BISHOP’S CASTLE MEDICAL PRACTICE |
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Your surgery |
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Surgery clinic times - by appointment only
Telephone Calls Please ring before 12 o’clock each day if you need to speak to a doctor or nurse. The reception staff will ask the doctor or nurse to ring you back later the same day if they are unavailable to talk to you when you ring. If you are ringing for results the doctor may leave a message with the reception staff to save you having to speak to the doctor. For advice on any medical matter you can call NHS direct on 0845 4647 24 hours a day or www.nhsdirect.nhs.uk Appointments In an emergency call 999 before contacting the surgery. How to make an appointment The appointments line (01588 630100) is open between 8 am and 1 pm each day. You will be asked for your name, address or date of birth to enable us to accurately locate your computer medical record plus the date you would like to see the clinician of your choice. Our appointment system is computerised and allows you to plan your routine appointments up to two weeks in advance although we do retain some ’urgent’ appointments for on the day booking. Should you be unable to attend please let us know or cancel your appointment on line so that your appointment can be offered to someone else. Please make a separate appointment for each person who needs to be seen. Our appointments are usually for 10 minutes but some procedures such as cervical smears, coil fittings and minor operations need longer so please tell the receptionist when you make the appointment if this is the case. Alternatively you can book your surgery appointment on-line. This service is secure and all personal information contained on the website is protected using the highest standard internet security. The website will allow patients to view a range of available appointments and choose the most convenient time for them. Patients will not be able to view the full booking system nor will they be able to see who else has an appointment booked, ensuring full patient confidentiality. To access the website, each patient will need their own unique identification number. Please ask at reception where the receptionist will be able to issue you with this information.
Arriving for your appointment - When you arrive at the surgery for your appointment with either the doctor or nurse you can book in with the receptionist or alternatively use the self check-in system (located in the reception area) by following the prompts on the screen. Home visits - Please ring before 10:30am if you feel you need a home visit and give the receptionist as much information as possible to enable the doctors to allocate priority. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit. Weekend and night cover - All cover is provided by Shropdoc. Please call 01588 638285 if you require a doctor out of hours; a recorded message will then give you further instructions.
Repeat Prescriptions - Repeat prescriptions will be issued at the doctor’s discretion. Requests for prescriptions can be made in writing, on-line (ask at reception for details) or by calling in to the surgery during normal working hours. You will be issued with a computer printed slip attached to your prescription, please tick the items required and return it to the surgery when you need further medication. Please allow two working days, not including weekends and Bank Holidays, for your prescription to be processed. On receipt of a stamped addressed envelope we can post your prescription to you or the pharmacy of your choice. Patients on long term medication are asked to consult the doctor at yearly intervals for a medication review.
New Patient Registration - Please call at reception where you will be asked to complete a registration form. To register with the practice you must live within the practice area which is approximately 6 miles from the surgery. All new patients will be offered a new patient registration appointment with a practice nurse. It sometimes takes a while to receive your medical records from your previous doctor so we can use this opportunity to gain information from you about any medical condition you may have and to get your medication on record so that it can be issued for you without delay.
Temporary residents—If you are staying in the area for a short period of time you can still be seen at the surgery but will need to complete a form for us to send to your usual doctor so that they know what we have treated you for.
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